Shipping & Returns
Our product refund and exchange policy aims to provide the customer with total security in relation to products purchased in our store.
Refund
You may return within 30 days of delivery for a full return. We can not offer refund or exchange after 30 days since your purchase.
The product must be most new and in the same condition that you got it.
Exchange
Free products are not exchangeable in any circumstance. All our products are guaranteed against defects in manufacturing. We also exchanged products that came different from that ordered by the customer.
Follow the following steps to perform the exchange:
Inform our team about the problem via our email info@buzzofnature.com , sending clear product photos or videos
Defective or wrong product you received, within 3 days after the receivement.
Your complaint will be analyzed within a maximum of 3 working days and, once the problem, we will contact you via email and you can choose one of the following alternatives
Receive a refund of the amount paid.
Receive a new product like the one ordered.
Receive a product of similar value.
Receive a coupon with the value of the product to use in future purchases.
We will not exchange inappropriately sized products for the customer.
We provide the measurements in centimeters of our products so there is no error in choosing the size. There is no legal obligation of the merchant to make exchanges for reasons of consumer regret regarding color, size, model, or any other hypothesis. The right guaranteed to the customer by the consumer protection code is to make exchanges only in case of defective products.
Shipping Policy
Delivery time anywhere in Ireland varies from 1 week to 2 weeks on average after payment confirmation. Remembering that we inform the code of tracking of all products that are ordered with shipping option tracking code at the time of the freight selection. Tracking codes to 7 working days to be transferred from our suppliers for you, customer.
We are not responsible if the product fails to be delivered to the recipient due to the shipping address has been incorrectly filled in on our website at the time of the checkout.
The term varies according to the agility of the Post and Customs, but it usually takes 5 to 20 days on average. Being the deadline for delivery up to 30 business days. After the stipulated period, we recommend that you contact the Post Office to clarify the reason for the delay. If the post office is not in possession of your request so that we can check with our suppliers. Confirming that there is a problem in the logistics of your order. We will make the TOTAL refund of your purchase immediately after these steps of verification. Important that you make possible the means to carry out the delivery to the address assigned to your order.
Shipping and Delivery
When you purchase goods from our Site, the goods will be delivered through one of the following methods:
Standard delivery by post. Delivery takes 5 - 20 business days
Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and bank holidays.
You will be required to pay delivery charges in addition to the price for the goods you purchase.
If you purchase goods from us for delivery to a destination outside Ireland your purchase may be subject to import duties and taxes applied by the destination country. You are responsible for paying any such duties or taxes. Please contact your local customs office for more information before making a purchase. We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them.
You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.